IDEAS, DECISIONS & LESSONS

Journal

Notes on AI, architecture and building useful products.

2 articles

08 Jun 2026 · 6 min read

agile

English for Incident Reporting: How to Communicate Outages and Bugs Clearly

When production goes down, your English needs to be as reliable as your monitoring. Practical phrases and templates for incident updates, postmortem communication, and escalating bugs to non-technical stakeholders — from a Vietnamese tech lead's perspective.

08 Mar 2026 · 5 min read

business-english

English Upgrade #14: Incidents and Post-Mortems

High-pressure communication during production incidents — status updates, blameless post-mortems, and the English phrases that keep everyone informed.